Refund Policy

All approved refunds are made only to the original payment method used for the transaction. For example, a payment made by credit or debit card through our online payment gateway will be refunded to the same card. We cannot refund to a different card, a different bank account, or in cash.

If you cancel a service in writing before we have started work on it, you are entitled to a full refund of the amount paid for that service.

If you cancel after work has started, we will refund the portion of the payment that relates to work not yet performed. The amount is calculated based on the milestones, hours, or deliverables in your quotation or agreement. Work already completed up to the date of cancellation is chargeable and non-refundable.

The following are not refundable:

• Services or milestones that have been delivered and accepted by you.
• Completed consultations, assessments, audits, and penetration tests, including their reports.
• Subscription, support, maintenance, or monitoring periods that have already started or been used.
• Third-party costs paid on your behalf, such as domain registrations, hosting, software licences, cloud usage, and advertising spend, except where the third-party provider refunds us.

You are entitled to a full refund of the affected amount if:

• we are unable to deliver a service you have paid for;
• you were charged twice for the same service (duplicate payment); or
• you were charged an incorrect amount due to our error.

If a deliverable does not meet the agreed specification, please let us know within 14 days of delivery. We will first correct it at no additional cost. If we cannot correct it, we will refund the amount paid for that deliverable.

Email billing@overthank.com with your name, the invoice or payment reference, the date of payment, and the reason for your request. We will acknowledge your request within 3 business days.

Approved refunds are processed within 14 business days of approval. After we process a refund, it may take additional time to appear on your statement, depending on your bank or card issuer. Refunds are made in Sri Lankan Rupees (LKR) for the amount originally paid. We are not responsible for exchange rate differences or fees charged by your bank.